Abstract:

Technology adoption has become an increasingly important component of organizational transformation within public sector institutions, including correctional systems undergoing reformative change. Contemporary correctional institutions increasingly rely on digital technologies, information systems, communication platforms, and technological innovations to improve institutional management, rehabilitation programming, security administration, and offender reintegration. This paper examines the contribution of technology adoption to the reformative change management process within the Zimbabwe Prisons and Correctional Service (ZPCS). The findings reveal that technology adoption contributes positively toward reformative change by improving communication, administrative coordination, information management, and institutional modernization. However, technological integration within ZPCS remains limited, unevenly distributed, and constrained by infrastructural shortages, inadequate digital literacy, financial limitations, and inconsistent institutional support. The paper concludes that sustainable reformative change within correctional institutions requires strategic technological investment, digital capacity-building, infrastructure development, and institutional alignment capable of embedding technology into rehabilitation-oriented correctional systems.