Digital Banking

Internet Banking Service Quality and Customer Satisfaction during the COVID-19 Pandemic: A Study of University Students in Sri Lanka

Leave a Comment / Original Research Article /

The rapid advancement of information and communication technologies has fundamentally transformed the global banking industry, shifting traditional banking operations toward technology-driven service delivery systems. Among these innovations, internet banking has emerged as a pivotal channel through which banks deliver financial services efficiently, transcending geographical and temporal constraints. Internet banking enables customers to perform a wide […]

Internet Banking Service Quality and Customer Satisfaction during the COVID-19 Pandemic: A Study of University Students in Sri Lanka Read More »

Financial Inclusion, Digital Banking, and Commerce Education in Developing Economies: A Review

Original Research Article /

1. Introduction Financial inclusion refers to the provision of affordable, accessible, and appropriate financial services to all individuals and businesses, particularly those traditionally excluded from the formal financial system. Access to banking services, savings accounts, insurance products, digital payment platforms, and credit facilities enables individuals to participate actively in economic activities and improve their quality

Financial Inclusion, Digital Banking, and Commerce Education in Developing Economies: A Review Read More »

Scroll to Top