Original Research Article

Internet Banking Service Quality and Customer Satisfaction during the COVID-19 Pandemic: A Study of University Students in Sri Lanka

The rapid advancement of information and communication technologies has fundamentally transformed the global banking industry, shifting traditional banking operations toward technology-driven service delivery systems. Among these innovations, internet banking has emerged as a pivotal channel through which banks deliver financial services efficiently, transcending geographical and temporal constraints. Internet banking enables customers to perform a wide […]

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Effect of Information and Communication Technology on Customer Service Delivery in Nigerian Banking Sector

INTRODUCTION Background to the Study  Strong growth in many economies is typically attributed to information and communication technology [27]. It appears that innovations relating to technology influences economic progress and the likelihood of sustaining such growth while also stimulating the provision of services by the banks and financial institutions. The Nigerian banking sub-sector has witnessed

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Empowering Women Farmers with Digital Advisory Tool: Assessing the Impact of Rice Crop Manager on Rice Productivity in Odisha

Introduction Information and Communication Technologies (ICT) and its use in agriculture have been instrumental in improving access to timely information and thereby increasing awareness and knowledge of farmers on innovative and effective crop management practices [1,2]. ICT has strengthened the linkages of farmers with markets, suppliers and institutions [3]. It acts as a bridge between

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The Impact of Electricity Costs on the Profitability of SMEs in Sri Lanka: Evidence from the Kundasale Divisional Secretariat Division

Introduction Small and Medium-sized Enterprises (SMEs) constitute a vital component of national economies, particularly in developing countries, where they drive employment, innovation, and regional development. In Sri Lanka, SMEs represent over 75% of all enterprises, contribute nearly 52% to the Gross Domestic Product (GDP), and provide approximately 45% of total employment [1]. Despite their economic

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Employee Well-being in a Hybrid Working Environment: The Role of PERMA and Leadership Styles

INTRODUCTION Markets have increasingly become volatile, uncertain, complex and ambiguous (VUCA) which can be attributed to both globalization and digitalization. As a result, companies encounter a work environment that is fiercely competitive and rapidly evolving, necessitating their prompt and appropriate response and adaptation. Consequently, both companies and employees are under growing pressure, leading to a

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Artificial Intelligence in E-Commerce: Analyzing Its Role in Shaping Purchase Intentions and Behaviours

Introduction Artificial intelligence (AI) has emerged as a transformative force in the evolution of modern e-commerce, reshaping how businesses interact with consumers and manage operations [1]. The integration of AI technologies into e-commerce platforms enables the automation of key business processes, enhances decision-making efficiency, and drives profitability through data-driven insights. By leveraging vast amounts of

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Attitude of Secondary School Teachers towards Chatgpt: A Comparative Study

INTRODUCTION “The role of AI in education is not to replace teachers, but to empower them by automating routine tasks and providing them with tools that enhance personalized learning experiences for students.” — Andrew Ng, Co-founder of Coursera and Adjunct Professor at Stanford University The rapid evolution of artificial intelligence (AI) has ushered in transformative

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Winds of Change: Political Awakening and Transformation in Kashmir (1925–1947)

Review of Literature Several scholars have addressed the political history of Kashmir during the early 20th century. Studies focusing on legal and constitutional developments, nationalist movements, communal dynamics, and socio-political reforms provide valuable insights into this period [1–4]. Despite these contributions, a holistic narrative that connects grassroots political awakening with institutional transformation remains limited. This

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Attitude Towards Internet and Social Networking Sites of Higher Secondary School Students of District Anantnag of Jammu and Kashmir

Introduction “The internet could be a very positive step towards education, organisation, and participation in a meaningful society.” — Noam Chomsky “We don’t have a choice on whether we do social media; the question is how well we do it.” — Erik Qualman In the digital age, the internet and social networking sites (SNS) have

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